FAQs

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: What’s the best approach to cleaning up a spill on my carpet.

A: Today’s carpets resist stains better than before, but prompt clean up of spot’s, spills and accidents is still a must. The longer you wait, the harder they are to remove. Plus, with time some spills can cause permanent staining. In addition, always use clean white absorbent materials (i.e. towels, napkins, tissues). Blot up spills, don’t rub or brush; working from the outer edge to the center of the spot.

Q: What is IICRC?

A: IICRC, or Institute of Inspection, Cleaning and Restoration Certification is an independent certification body established in 1972 to set up carpet cleaning industry standards. An IICRC Certified Cleaner has attended IICRC school and completed a supervised exam, is pledged to maintain a written complaint procedure and to carry adequate liability insurance, and is pledged to do business with you honestly, to observe the IICRC Code of Ethics and to maintain the highest level of workmanship and service.

Q: When should I clean my carpet?

A: Before they become visibly soiled. Allowing carpets to become visibly soiled reduces our chances of restoring to like new condition. Having your carpets cleaned at least once a year extends the life of your carpet, and cleaning is usually more affordable than total replacement.

Q: Why should I have Teflon carpet protectant applied?

A: The DuPont Teflon carpet protectant we use is designed to protect the fibers from resoiling, increasing the ability to extract soil from heavy use areas such as traffic areas. This will keep your carpet looking freshly cleaned for longer period of time.

Q: How can I schedule to have my carpet cleaned?

A: Just call our Toll Free number (800) 932-1151 and we will be happy to assist you in setting your appointment for a day that’s convenient for you.  Or you can request an appointment by contacting us here.